The Covert Wireless web portal and mobile app are accessible from any smartphone, tablet or computer. Covert Wireless offers the EASIEST activation of wireless cameras on the market. With the new LTE models, it’s never been easier. You can activate both Verizon and AT&T devices from anywhere as long as you have internet access. Manage your account, settings and photos through the FREE Covert Wireless app. You have the ability to use real-time control of your cameras, commanding it to take a picture at a moment’s notice. Weather and wind information is updated in real time via the Covert Wireless mobile app. Instant picture and video viewing with the new LTE models keeps us at the top of the wireless trail camera game, and keeps you best in the game. Covert Cameras are motion and heat activated or time lapse triggered and designed to send your photos and videos instantly through Verizon and AT&T’s approved cellular data networks. The wireless cameras are designed to save you money and time and to help keep you out of your favorite hunting spots until season comes in. With having real-time information sent to you, you can decide which stand is calling your name! Stay best in the game with Covert Scouting Cameras. #keepitcovert
AT&T & VERIZON SUBSCRIPTION PLANS
AT&T & VERIZON LORA SUBSCRIPTION PLANS
INTERNATIONAL DATA PLANS
Common Q&A for Covert Wireless
Q- Can I put multiple devices on the same data plan?
A- Yes! We now offer shared plans. However, you cannot share plans across carriers (AT&T and Verizon cannot be on share plans together).
Q- Do I need to have a Verizon Phone to use the Blackhawk Camera? Q- Do I need to have an AT&T Phone to use the Code Black?
A- You will download the Covert Wireless App on any App capable smartphone. You will need signal in the area that you put the camera from the Verizon (Blackhawk) or AT&T (Code Black) towers.
Q- Can I use my current plan I already have and add a line?
A- You will need to create a Covert Wireless account and add the device there. There is no contract and you have the control to suspend and reactivate your camera at any time.
Q- Can I change my billing information online?
A- Go to https://secure.covert-wireless.com/ Key in your changes and click SAVE.
Q- I keyed in my ICCID, IMEI, or MEID wrong. How do I correct it?
A- Click the red X to delete the device and re add it with the correct numbers.
Q- Can I change the plan that I have my device on?
A- Yes. You can hit the red X next to the device you want to change to delete it off the current plan. Then go up to the subscription plans and choose the network and plan you wish to change it to and click SUBSCRIBE. Now scroll down and you should see that plan as an option. Key in the applicable numbers and click ACTIVATE. **When you deactivate the camera from the current plan, the camera is also deactivating from the network. Once you activate the camera on the new plan, you will have to reboot the camera.
Q- When I suspend my camera, my pictures are gone from the App.
A- The service is for the cloud use as well so your camera must be active to view the cloud. Make sure you save any pics you want to keep before suspending your device.
Q- Do I pay my Covert Wireless plan monthly or is it auto renew?
A- The plans automatically renew unless you suspend the device before the renewal date.
Q- My Blackhawk says I need to activate the device.
A- Press Menu, go to the Net tab, scroll down to Activation, and press OK.
*You must be in a Verizon territory to activate the device. You can check by going to the following website and putting your zip code and marking “Voice and Messaging”. If it shows dark red (Extended Network) you will need to drive to a nearby city that has digital coverage. Once activated, you can use the camera in an extended coverage area.
Q- My Covert Wireless account says it is SUSPENDED and I am not getting pictures.
A- Most often, you need to update your credit card information. You will need to contact support at 877-462-1799 or email@example.com and we will look into the issue.
Q- What happens if I go over the data allowed on my account?
A- If you use all your pictures before the next billing date, you will have the option to “replenish” your account through the app or the portal.
Q- The battery life on my wireless cameras are not lasting as long as I’d like.
A- Put your cameras on at least a 4-hour delay under the remote control setting. This allows the wireless module to enter a “sleep-mode” for a longer period of time. (We run our cameras on a 24-hour delay here at Covert and they’ve been out in the field for over two months.) You will continue to receive pictures when the camera is triggered by heat or motion, you just will only be able to do the settings changes or real-time control every 4-hours (or every 24 hours if you choose the 24-hour delay, etc.)
Q- How do I stop service during off season?
A- You are able to stop the wireless service by logging into https://secure.covert-wireless.com/login.php and click the Suspend button located under My Services and Equipment. (It will turn red when the service is suspended).
1. Click the word ACTIVE to SUSPEND the line to the camera. There is a 6 month grace period when you suspend the line. After 6 months, the account will become active automatically.
2. Click the red X next to the camera’s ID number to DEACTIVATE the camera from the account. When you are ready to use the wireless feature of the camera again, you simply login to your existing account and re-add the device under My Services and Equipment.
Q- How do I change my rate plan or make other changes on my account?
A- To make any changes to your account such as plan changes or updating payment information, you will login to https://secure.covert-wireless.com using the email address and password you created the account with. Once logged in, to make plan changes you will do so under Purchase Additional Subscriptions by selecting the network of your camera and the new plan you would like and click subscribe. The new plan will show under My Services and Equipment. To remove the camera from the existing plan, click the red X next to the camera’s ID, refresh your browser, then add those numbers under the new plan. NOTE: If your camera is already active and in the woods, you might have to power cycle your camera and if it’s a Verizon camera, you may have to manually reactivate!
Q- I would like to use my 2015 on the new app how do I do so?
A- If you are wanting to make your 2015 compatible with the app you will need to do the following:
1. We recommend letting your data on buyasession run out before you activate the new sim card. (We have to mail new sim card to use the app.)
2. You will need a new Covert sim card which we will send via mail.
3. You will then need to do a firmware update. (We can send to you via email.)
Q- I am getting an error on saving file message when I try to save photos to my phone.
A. You denied our app access to your photos. Go to settings>privacy>photos and give Covert Wireless access.
Real Time Pictures, HD Photo Requests, Sending to Phone/Email, Settings Changes:
Real Time Photo Requests and Settings Changes $0.02 charge per use
Email & Text Message Request $0.03 charge on a pay per use basis
High Res Image Request $0.03 charge on a pay per use basis
5 Second Video Request $0.07 charge on a pay per use basis