our Carbon Express arrows, bolts, and accessories (a subsidiary of FeraDyne Outdoors) are guaranteed against defects in materials and workmanship not caused by normal wear, misuse, or improper maintenance as determined by Carbon Express for 1 year from the date of purchase. Proof of purchase is required. This warranty only covers Carbon Express arrow & bolt shafts for the original owner.
Warranty on discontinued items extends 1 year from the purchase date, and proof of purchase must be provided prior to sending any product back to Carbon express. If repair is not possible or parts are no longer available, Carbon Express reserves the right to substitute the product with one of similar style, function, or cost.
If you believe you have purchased or received a defective product, a Return Merchandise Authorization (RMA) number must be obtained by submitting a warranty claim.
All Carbon Express arrow & bolt warranty claims require a photo and proof of purchase; claims submitted without photos will be rejected and you will be asked to resubmit a claim and include a photo. Items sent back without an RMA number will be refused and returned to the sender.
Carbon Express reserves the right to determine whether an item is covered by the manufacturer’s warranty upon reviewing the photos and/or receiving the product back for inspection. If a product is determined to be defective, it will be exchanged or replaced with the same product – no substitutions allowed.
Carbon Express will not be liable for any injuries or damages to any person, property, or equipment that is caused by improper use, modifications or alterations, and/or lack of maintenance of this product. In the event of breakage due to parts covered by this warranty (as determined by the Carbon Express technical department), Carbon Express will not be liable for any cost beyond the original retail price of the arrow(s)/bolt(s).
This warranty is void if an arrow or bolt has been damaged due to impact from other arrows/bolts, impact with hard objects, improper cleaning or fletching, or use of the product for anything other than its intended purpose. All arrows & bolts should be inspected prior to use by flexing the shaft in a gradual arc and visually inspecting the shaft for any signs of delamination, splitting, or impact crush marks. A damaged shaft should never be shot.
PRIOR TO USE, PLEASE READ AND FOLLOW ALL SAFETY INFORMATION AND INSTRUCTIONS INCLUDED WITH YOUR PRODUCT. FAILURE TO DO SO MAY VOID THIS WARRANTY.
