- No Long-Term Contract
- Pay As You Go
- 30 Days FREE Cloud Storage for all your Photos!
- Real-Time Control of Your Device
- FREE App
- FREE Web-portal Use
Common Q&A for Covert Wireless
Q- Can I put multiple devices on the same data plan?
A- Yes! We now allow cameras to share a data package across one plan.
Q- Do I need to have an AT&T Phone to use the Code Black?
A- NO! You will download the Covert Wireless App on any App capable smartphone. You will need signal in the area that you put the camera from AT&T towers.
Q- Can I use my current plan I already have and add a line?
A- Unfortunately, no. You will need to create a Covert Wireless account and add the device there. There is no contract and you have the control to suspend and reactivate your camera at any time.
Q- Can I change my billing information online?
A- Go to https://secure.covert-wireless.com/ Key in your changes and click SAVE.
Q- I keyed in my ICCID/IMEI wrong. How do I correct it?
A- Click the red X to delete the device and re add it with the correct numbers.
Q- Can I change the plan that I have my device on?
A- You must email email@example.com to have them swap your plan for you!
Q- When I suspend my camera, my pictures are gone from the App.
A- The service is for the cloud use as well so your camera must be active to view the cloud. Make sure you save any pics you want to keep before suspending your device.
Q- Do I pay my Covert Wireless plan monthly or is it auto renew?
A- The plans automatically renew unless you suspend the device before the renewal date.
Q- My Covert Wireless account says it is SUSPENDED and I am not getting pictures.
A- Most often, you need to update your credit card information. You will need to contact support at 877-462-1799 or firstname.lastname@example.org and we will look into the issue.
Q- What happens if I go over the data allowed on my account?
A- If you reach your data limit before the monthly allotment, your card will rerun automatically.
Q: The battery life on my wireless cameras are not lasting as long as I’d like.
A: Put your cameras on at least a 4-hour delay under the remote control setting. This allows the wireless module to enter a “sleep-mode” for a longer period of time. (We run our cameras on a 24-hour delay here at Covert and they’ve been out in the field for over two months.) You will continue to receive pictures when the camera is triggered by heat or motion, you just will only be able to do the settings changes or real-time control every 4-hours (or every 24 hours if you choose the 24-hour delay, etc.)
Q: How do I stop service during off season?
A: Click suspend next to the camera you are wanting to shut off, or click the red X to take it off the account completely.
You are able to stop the wireless service by logging into https://secure.covert-wireless.com/login.php and choosing one of two options under My Services and Equipment..
Click the word ACTIVE to SUSPEND the line to the camera.
Q. I am getting an "Error on saving file" message when I try to save photos to my phone.
A. You denied our app access to your photos. Go to settings>privacy>photos and give Covert Wireless access.
Real Time Pictures, HD Photo Requests, Sending to Phone/Email, Settings Changes:
Real Time Photo Requests and Settings Changes $0.02 charge per use
Email & Text Message Request $0.03 charge on a pay per use basis
High Res Image Request $0.03 charge on a pay per use basis
5 Second Video Request $0.07 charge on a pay per use basis